Help & Support

How can we help?

How requesting free travel information works, what turns up afterwards, what happens to your details — and, for owners, what a listing involves.

General

What is GuestQuest?

GuestQuest brings destinations, places to stay and things to do into one place, together with the free official visitor guides those destinations publish themselves. You can explore all of it and request as much of it as you like without paying anything.

More about us
Is GuestQuest really free?

Yes. Browsing the site, reading the guides and requesting travel information are free, with nothing to pay, no booking commitment and no obligation to anyone you request from.

Do I need to create an account?

No. Travelers never sign up for anything. Accounts exist only for the destinations and properties who manage their own listing.

Listing your business
Can I book a room or a trip here?

No — GuestQuest is not a booking site and takes no reservations, deposits or fees. It is where you find the place and get its information; the booking, if you make one, happens directly with the property, using the contact details on their listing.

How long has GuestQuest been doing this?

Since 1984. For four decades we have worked directly with destination marketing organizations, resorts, hotels and attractions, and that is still where everything on the site comes from.

Requesting info

How do I request travel information?

Click the request button on anything that interests you as you browse. Your picks collect in the tray at the bottom of the screen, and when you are ready you give your address once and the whole lot goes out together. You can also start from the request page and pick a region first.

Start a request
What will I actually receive?

The destination's own material — visitor guides, brochures and travel information, sent by the destination or property you picked rather than rewritten by us. Many of the guides can also be read here immediately, without waiting for the post.

How long does it take to arrive?

Printed guides and brochures are mailed by the destination itself, so allow a few weeks — some are printed seasonally. Anything in our guide library opens in your browser the moment you ask for it.

Read guides now
Can I request the same guide again?

A guide goes out to one address once every six months, so a destination you asked for recently is left out of a new request. Everything else in that request is still sent, and the page tells you what was left out and why.

Can I cancel or change a request after sending it?

A request goes straight to the destination when you send it, so there is nothing left on our side to cancel. If you would rather not hear from one of them, tell them directly — everything they send you carries their own contact details.

I do not know where I want to go yet. Where do I start?

Start from the kind of trip instead of the map. Travel vibes group places by what the trip feels like — quiet and coastal, historic, outdoors, family — and let the destinations follow from that.

Browse by vibe

Travel guides

What makes a guide "official"?

Every guide in the library is published by the destination or property it is about — the same visitor guide they print and hand out. Nothing on the shelf is scraped, rewritten or assembled by us.

Can I read the guides without ordering anything?

Yes. Guides open page by page in the reader here, with nothing to download, install or sign up for. Ordering a printed copy is a separate choice, not a condition of reading it.

Open the guide library
Can I have printed guides mailed to me?

Yes — that is what the request is for. Give your postal address and the destinations you picked send their guides and brochures to it, free of charge.

Why is there no guide for the state I am visiting?

A guide appears once its destination publishes one, and new ones are added all the time. Until then, the destination may still be listed and able to send you information — and the library suggests neighboring states worth a look.

Privacy

Who sees the details I give?

Only the destinations and properties you specifically asked for. Your details go to them so they can send you what you requested, and to nobody else.

Read the privacy policy
Do you sell my information?

No. We do not sell or rent traveler information, and never have.

Will I be spammed?

No. You decide who hears from you by choosing who to request from. We may occasionally send travel updates of our own, and you can stop those at any time.

Why do you need my postal address?

Because printed guides and brochures are posted to you. If you only want to read guides on screen, you can do that from the guide library without giving an address at all.

For partners

How do I get my destination or property listed?

Open a partner account, build the listing and publish it. Nobody has to approve you before you start, and the account costs nothing to open.

Partner with us
What does a listing cost?

A listing is free to create and free to keep current. Enhanced options exist for destinations that want more visibility and a larger share of traveler requests — those are arranged with us directly.

How do traveler requests reach me?

When a traveler asks for your information, the request comes to you with their details, in your partner panel. They are permission-based and high-intent — someone who is planning a trip and asked for you by name. Requests are released weekly, so an allowance arrives in workable batches rather than all at once.

Can I put our visitor guide on the site?

Yes. Upload the guide you already print and it becomes a page-turning edition travelers can read in the browser, alongside your listing, as well as one they can ask you to mail them.

Something else — who do I ask?

Email support@guestquest.com and a person will answer. Partners with an account also have a help centre and a support desk inside the panel.

Still have a question?

Ask us directly — a person reads it, and there is no queue to speak of.

See something you like? Click it. Save it. Request it. Start planning.

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